The customer dashboard for Saudi cafés, restaurants and stores

Every regular was once a stranger.

Zimam shows you who walked in, who drifted away and who came back, then helps you bring them back with one tap. Your customers carry the other half in Bonat, the app in their pocket.

Book a demo Follow Sara's story
The Bonat app home screen, showing places to earn points around Riyadh.

Works with the systems you already run, or none at all

  • Foodics
  • Salla
  • Zid
  • Odoo
  • Marn
  • Apple Pay

How it works

One customer, two screens.

Faisal runs Hayl Roastery, three branches across Riyadh. Sara works around the corner from the Al Olaya branch. This is how she becomes a regular, seen from both screens.

01/ 05

A stranger walks in

Sara orders a cardamom latte at Hayl Roastery in Al Olaya. She scans the Bonat code at the counter and earns her first 18 points. On the other side, Faisal sees a new name join his customer list.

02/ 05

Then, three quiet weeks

Most shops never notice when someone stops coming. Zimam does. Retention dips, and the dashboard suggests one clear next step instead of another report.

03/ 05

One small gesture

Faisal sends a free cardamom latte to the 38 customers who drifted away. It takes one tap in Zimam, and the gift lands in Sara’s Bonat app a second later.

04/ 05

Welcome back

Sara comes back on Thursday, redeems her latte and brings a friend. Zimam ties every return visit to the gift, so Faisal sees exactly what one small gesture earned.

05/ 05

Now she’s a regular

Two months later, Sara orders ahead with Pickup on her way to work and leaves a five-star review. She isn’t a stranger anymore, and Faisal knows exactly how that happened.

Now multiply Sara by every customer you have.

8,140 customers, one screen

The platform

The whole relationship, in one dashboard.

Zimam brings loyalty, gifts, campaigns, pickup and reviews together, so every number leads to something you can do.

New customers
612+4.5%
Visits per regular
2.4+5%

Retention you can see

See who came back, who is slipping away and what to do about it.

Revenue by channel

Loyalty, campaigns, pickup and gift cards, each with its own line.

Zimam revenue

184,200 +5%

9,860 orders across 4 channels, last 30 days

  • Loyalty
  • Campaigns
  • Pickup
  • Gifts

Rewards that protect your margin

The feasibility checker scores a reward before you publish it.

try another strategy

1

Feasibility checker

Average basket

22SAR / visit

Profit margin

30%

Free product

Cardamom latte

Product cost

5SAR

Menu price

18SAR

Strategy

Reward score

Steady cost, steady return visits.

150 pts

Customers need 7 visits on average to claim.

Gifts and campaigns

Reach a group of customers with one tap, then see who came back.

  • 38received the gift
  • 55%came back
  • 15xthe cost, returned

Sara A.

Al Olaya · #1048

Preparing

Cardamom latte ×1

18

Ready in 6 min

Up next

  • #10492 items · HittinNew
  • #10501 item · Al MalqaNew

Pickup

Customers order ahead, and you follow every order from new to picked up.

4.6/5

920 positive · 80 negative

To resolve

3

  • Waited too long at pickup.

  • My latte arrived lukewarm.

  • No seats left in Hittin.

  • Best cardamom latte in Al Olaya.

Reviews and feedback

Every review lands in one queue, with unhappy customers at the top.

Partner loyalty

Let customers earn and spend Qitaf and Mokafaa points at your counter.

Qitaf

Earn at checkout

Cardamom latte+18 pts

Mokafaa

Spend at the counter

Free latte−150 pts

Meet Bonat

Every local favorite in one app.

Bonat is where your customers collect points, unwrap gifts, order ahead and find new spots nearby. More than six million people already use it.

Bonat store page for Greens Beanery with a Points Earned toast for 125 points
Bonat gift cards screen titled Share gifts that matter
Bonat home screen in Riyadh with categories and stores around you
Bonat pickup order details, waiting for the shop to accept the order
Bonat notifications with offers, ready orders and points earned

Every visit to a Bonat store adds points to the same app, wherever you spend.

Send a gift card to a friend, or open one your favorite café sent you.

See what is open around you, from specialty coffee to car care.

Order ahead on the way, then walk in when it is ready.

Offers, gifts and ready orders reach you the moment they happen.

people use Bonat
أكثر من 6M+
visits
أكثر من 20M+
reviews
أكثر من 900K+

Free on iPhone and Android.

Search for Bonat in your app store, or scan the code with your camera.

Scan to download

Getting started

Up and running without changing how you work.

Three steps. Your team keeps serving customers the way it does today.

  1. Step 1: Choose how customers earn

    Decide how many points each riyal earns, and add extras for a follow or a review. It works with your point of sale or without one.

  2. Step 2: Set rewards that make sense

    Tell Zimam your basket size and margin. It suggests a reward your numbers can carry.

  3. Step 3: Go live in Bonat

    Put your Bonat code on the counter. Customers find you in Bonat and start earning on their next visit.

Frequently asked questions

Something we did not cover? Ask our team, and we will walk you through it with your own numbers.

Zimam is the dashboard you use to run loyalty, gifts, campaigns, pickup and reviews. Bonat is the app your customers use to earn points, receive gifts and order ahead. They work as one system.

Foodics, Salla, Zid, Odoo and Marn for sales, and Apple Pay at checkout. If you don’t use a point of sale, you can run everything by hand.

Yes. You can view everything together or filter by branch, and set things up branch by branch.

The reward feasibility checker uses your basket size, margin and product cost to score each reward before it goes live.

Yes. Partner loyalty lets your customers earn and redeem Qitaf and Mokafaa points alongside your own program.

Yes. Zimam and Bonat both work fully in Arabic and English.

Running a café, restaurant or store?

Take the reins.

Book a demo
zi·mām (زِمام) noun
  1. The rein you hold to guide a camel.
  2. Also: being in control of things.

Love your local spots?

Get Bonat.

Points, gifts and order-ahead from the places you already love, in one app.

Download Bonat on the App Store Get Bonat on Google Play